Frequently Asked Questions
Need help? Here are the answers to the questions Scuba students most frequently ask.
unlimited exam attempts
Price and Payment
How much does the Open Water 20 cost?
The Open Water 20 fee is $119.99.
Is it safe to enter my credit card information online?
You can enter your credit card information online with confidence on our secure server. This charge will appear on your credit card statement as “Safety Courses 18008302268.”
How does the auto-extension feature work?
Open Water 20 is valid for only 90 days from the time of registration and payment. If you are not able to complete this course within 90 days, the course will be automatically renewed for another 30 days. Your credit card will be charged $10 for each renewal. You can turn off the auto-extension feature at any time. Just uncheck the box beside "Automatically renew my course" available on your Profile page or Payment page.
Taking the Course
Who should take this course?
This course is an entry-level certification course for new divers.
How long will it take to complete the course?
The course requires a minimum of 3–4 hours to successfully go through all the material and complete the Final Exam.
Do I have to complete the course all at once?
You may complete the course at your own pace. The course can be completed in one sitting or completed a little at a time over several days.
What is the minimum age to take this online course?
You must be at least 12 years old to take this online course.
Quizzes and/or Exams
I failed a unit quiz. Have I failed the course?
If you fail a unit quiz, you can take it again until you pass. You must score at least 80% on the unit quizzes to pass.
Do I have to take an online exam?
The Final Exam is the exam you take at the end of the online course. You must score at least 80% on the exam to pass. You have unlimited attempts to pass the exam. If you don’t complete the exam in one session, don’t worry. When you log in later, you will be taken to the first unanswered question of the exam.
Replacement of Lost or Damaged Documents
How do I replace my online course completion document if I’ve lost it or it has been damaged?
To replace a lost or destroyed proof of course completion document, log in to the course and print a new one.
What are the minimum system requirements to access this course?
- A computer or mobile device with Internet access
- A soundcard and speakers or headphones
- A printer to print your course completion document
Can I access the course on my mobile device?
This course is designed to work on any mobile device, such as iPhones, iPads, and Android phones and tablets, as well as your computer.
Username and Password
Where do I change my user information?
If you need to update your profile information or change your password, click on your username in the navigation bar at the top of the web page in the course. Re-submit your revised information using the form provided.
How do I reset my password?
If you forget your password, you can reset it from the Forgot Your Password page. You will need to enter your username and the email from your profile, and an email containing the link to reset your password will be sent. There is also a link to the Forgot Your Password? page on the Log In page for your convenience.
Will I lose everything if I log out?
When you log out, your progress is recorded so that when you log in again, you can pick up where you left off. When logging back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.
How many times may I log in and out?
You may log in and out as many times as you wish. Your progress is monitored and saved.
What does the message “Your session has expired due to inactivity” mean?
If you have not been active within the course for more than 15 minutes, you will automatically be logged out of your session. A notice stating, “Your session has expired due to inactivity” will appear at the top of the course. Log back in, and you can continue interacting with the course. Your progress will have been recorded, and you should be able to continue where you left off in the course.
What happens if I get disconnected from the Internet?
If you are disconnected from the Internet, simply log back in and pick up where you left off. Your progress will be saved.
How can I contact customer support, if I have a question that isn’t covered here?
You may call us at 1-800-830-2268 to speak with a customer service representative, 9:00 a.m. to midnight EST, seven days a week.